Easter Trading Hours
Wishing all of our clients a wonderful Easter break spent with family and friends.
Office Closed
Friday 3rd April 2026
Office Opens
Tuesday 7th April 2026
EMERGENCY CONTACT DETAILS
​Office Contact
Amit Shretha | Principal | 0416 678 195 | amit.shrestha@randw.com.au
What constitutes an emergency repair?
Under the NSW residential tenancy laws, an 'urgent repair' means:
- a gas leak
- a dangerous electrical fault
- flooding or serious flood damage
- serious storm or fire damage
- a failure or breakdown of the gas, electricity or water supply to the property
- a failure or breakdown of any essential service for hot water, cooking, heating, cooling or laundering
- a fault or damage which makes the property unsafe or insecure
- a burst water service -an appliance, fitting or fixture that uses water or is used to supply water that is broken or not functioning properly, so that a substantial amount of water is being wasted
- a blocked or broken toilet
- a serious roof leak
What should you do if you are experiencing an emergency repair situation?
1. Call your Property Manager
2. If they are unavailable, please contact our approved emergency tradespeople.
Please note: if a tradesman does attend the property and the issue could have waited until the next working day, you may responsible for the full or part account charged by the tradesman.
Should you have a non-urgent repair for our attention please lodge your request via the normal channels.